PSI Temporarily Closes FAA Knowledge Test Centers

Update March 24, 2020, 16:08 EDT: This closure only applies to PSI-owned and operated locations. Some PSI locations are operated by third parties. Check with your local testing center for their status. A list of all closed locations can be accessed here.

PSI announced they are closing test centers at least through April 13, 2020, as a result of COVID-19. PSI sent out this notice concerning test center closures and rescheduling.

According to PSI, you can reschedule up to and including the day of testing at no penalty with no documentation required. NOTE: In most cases, candidates can reschedule their examinations online through PSI, and they are encouraged to do so. If you choose to reschedule through PSI’s Candidate Call Center, call (844) 704-1487, expect to have longer than usual wait times.

Weekdays: 7:30 AM – 10:00 PM EDT

Weekends: 9:00 AM – 5:30 PM EDT

If you are affected by the temporary closure of PSI test centers and unable to take your FAA exam at this time, we want you to be well-prepared when you are ready to reschedule. If your course access is about to expire, don’t worry. Courses expiring between March 15 and April 30, 2020 will be automatically extended through May 31. You don’t need to do anything to receive the extension. If you’re an international student that might need more time to schedule, please contact us and we’ll work with you.

If you are studying with the Online Ground School and would like additional practice, we can reset your final course practice tests. To request a practice test reset, email support@gleim.com specifying which practice tests you would like reset. Up to five tests are available in your course.

If you have already graduated from a Part 141 Online Ground School course and your graduation certificate will expire during the test center closure, you will need to retake the end-of-course test and at least 2 practice tests to have your graduation certificate reissued. Please alert our Support team that you need to have your graduation certificate reissued.